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Policy & Privacy Notice

Policy & Privacy Notice

Rules of Play

  • All children in attendance must be supervised by a responsible adult or guardian. 

  • We advise that adults and guardians to supervise children, particularly children under 3 years old, as they are playing in an area with mixed ages.

  • Please encourage children to use the toilet and wash hands before playing.

  • We do not tolerate bullying and children who are unruly and bully others will be asked to leave with no refund given.

  • Shoes must be removed before entering the play area for both adults and children. Socks or tights must also be worn at all times.

  • Each play session is restricted to 120 minutes.

  • Children who are unwell or become unwell at the play cafe should not use the play area.

  • Please leave all food and drinks outside of the play area, including chewing gums and sweets.

  • Report any accidents to a member of our staff please.

  • In the event of emergency please evacuate by the nearest door.

  • Tickets are non-refundable.  However, should you wish to change a booked session please email us 24 hours before your session is due to start.

  • We cannot be held responsible for any loss or damage to personal belongings during your visit, please ensure your keep your valuable with you all the time.

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